Frequently Asked Questions

VLD Service GmbH is a specialised industrial service provider based in Wangen bei Olten (Canton Solothurn), Switzerland. We repair, maintain and install machines and production lines for the food industry across Switzerland. Our team has over 20 years of experience with production equipment in the meat, dairy, confectionery, convenience food and bakery sectors. For confidentiality reasons we only name clients with their written consent — detailed references available on request.

Our 24/7 emergency service guarantees a response time of under 4 hours in German-speaking Switzerland. You can reach our emergency hotline at +41 79 751 59 83 around the clock — including nights, weekends and public holidays. After an initial phone assessment, our technicians are dispatched to your site as quickly as possible.

Costs depend on the machine type, scope of installation and site conditions. VLD Service offers an on-site analysis, after which we provide a binding quote. As a general rule, our total costs are lower than employing a full-time in-house technician — and you get a team of mechanics, electricians and automation specialists.

We work manufacturer-independently and service machines from all common food industry equipment makers. We have particular expertise with washing and cleaning systems, conveyor systems, packaging machines and production lines. Whether your manufacturer is based in Italy, Germany or any other country — we handle installation and service in Switzerland.

Yes. Our emergency service is available 365 days a year, 24 hours a day. Emergency hotline: +41 79 751 59 83. We understand that production downtime in the food industry causes massive costs — perishable goods, delivery delays, contract penalties. That is why we respond in under 4 hours.

Our primary service area is German-speaking Switzerland: Solothurn, Bern, Zurich, Basel, Aargau, Lucerne, St. Gallen and Thurgau. From our location in Wangen bei Olten, we reach most industrial sites within 1–2 hours. Assignments in Western Switzerland (Romandie) and Ticino are available on request.

Maintenance is preventive: regular inspections, wear part replacements and lubrication to avoid breakdowns. Repair is reactive: fixing a defect that has already occurred. VLD Service offers both — from scheduled maintenance with service contracts to emergency repairs with immediate response. Preventive maintenance significantly reduces total costs and increases machine availability to over 98%.

Commissioning costs vary depending on machine type and complexity. Typical services include: mechanical assembly, electrical connection, PLC programming, functional testing and operator training. VLD Service offers a pilot project: 1 complete production line installed — with 100% satisfaction guaranteed. Contact us for an individual quote.

Yes. As a manufacturer-independent service provider, we repair machines and equipment from all brands. Our technicians are skilled in mechanics (precision assembly, TIG welding, stainless steel), electrical work (panel building, wiring) and automation (Siemens S7/TIA Portal, HMI/SCADA). This versatility is our greatest strength.

Our technicians bring a minimum of 10 years of industrial experience and are trained across multiple disciplines: mechanics, electrical engineering and automation. The founder has 20+ years of experience installing production systems across Europe. We work according to the hygiene standards of the food industry and understand the specific requirements of your sector.

Yes, we offer customised maintenance contracts. These include regular inspections, preventive wear part replacements, prioritised emergency response and detailed condition reports. A maintenance contract gives you predictable costs, higher machine availability (>98%) and a dedicated contact person who knows your equipment.

Our focus is the food industry: meat processing, dairy processing, confectionery, convenience food, bakery and beverages. The specific requirements of this sector — hygiene, stainless steel, cleanability, minimal downtime — are our core competence. We also serve clients in packaging and general industrial sectors.

VLD Service installs and maintains machines according to the hygiene standards of the food industry. This means: hygienic weld joints, gap-free constructions, easy-to-clean surfaces and standard-compliant materials. We specialise in the food industry, where hygiene standards fundamentally shape equipment design and installation.

You can reach us through several channels: Main office: +41 32 552 28 88 (business hours). Emergency hotline: +41 79 751 59 83 (24/7). Email: info@vldservice.ch. Or visit our contact page to submit an enquiry. Our location: Industriestrasse 12, 4612 Wangen bei Olten, Switzerland.